Δωρεάν μεταφορικά με αγορές άνω των 49€

Δωρεάν μεταφορικά με αγορές άνω των 49€

Terms of use

E-risko.gr is the online store of the “Risko” store and belongs to Chrysanthi Tsialavou. It is based in Volos, 84 Ermou Street and trades in men’s clothing and other items.

Privacy

For security reasons of the transactions, the user of the online store “Customer” before starting the process of submitting his first order must register in the online store and create a Customer Account. To register or log in to the online store the user will need to fill out the registration form, including the following information: email address, last name, first name, complete delivery address and phone number. To complete your order with payment by debit or credit card you will enter the card details (number, expiration date and verification code – CVC). It is noted that for security reasons our Company and our online store do not have access, do not collect and do not store your card details in any way.

The Customer is committed to providing complete and accurate information. This information remains strictly confidential. Any impersonation or false statement of identity can lead to account closure and criminal prosecution. Multiple entries, use of the account by other persons or other fraudulent actions may result in the account being deactivated. The Customer acknowledges that he is able to commit and proceed with the purchase of products offered on the website e-risko.gr

The Company, strictly following the principles of personal data protection provided by law and international conventions does not disclose, publish, sell or exchange personal data and information that you trust us. Exceptionally, your personal data may be disclosed by the Company, always observing the procedure provided by law, when this is required by a Public Authority, Court, etc.

The Company reserves the right to use this information to send updates on new products or offers to its customers or registered users in the online store. If at any time the user wishes to change his personal information or cancel his registration from the list of informative letters he can do so by sending an email to [email protected] in order to request the change or deletion of his personal data elements.

Pricing policy

The prices listed on the card of each product include the legal and defined by the state VAT. 24%. The online store of our Company reserves the right to change prices without prior notice to the Customer. The prices of the online store are not binding on the prices of the products in the physical store.

Payment methods

For your convenience, choose any of the following payment methods that serve you:

By credit or debit card of any bank, by bank deposit, by cash on delivery to the courier company that will bring the order to your place and by cash or card upon receipt from our physical store.

Order Confirmation:

You can also follow the entire history of previous orders, as well as the progress of each order through the “Orders” section. The basic condition is that you have created a member account in our online store. Your order to reach you, will go through the following steps:

Order on hold: When your order has been received and successfully registered in our system you will receive an automated e-mail stating the details of your order.

Order processing: At this stage, the process of collecting the products you have ordered begins and then packaging them for shipment. At this stage we will contact you if there are any problems with the products you have ordered.

Delivery of order to the carrier: The products of the order have been collected and have been sent for shipment to the address you have stated to us. You will be notified, via e-mail, of the shipping number (voucher) of the transport company that has undertaken the delivery of your package, so that you can follow its progress.

Ready to pick up from the store: This message, which will be sent to you by e-mail, confirms that your order is ready and you can pick it up from our store at 84 Ermou Street, Volos. Your products remain for receipt for up to three (3) working days.

We invite you to ensure that these e-mails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. We make sure that your order is delivered to you as soon as possible and in any case within a period not exceeding thirty days from the conclusion of the contract.

Product Availability

The availability of the products in our online store is indicative, since the update is done at regular intervals and not in real time. In the event that your order is pending, we will contact you, within a reasonable period of time from the placement of the order, on the phones and / or e-mail that you have given us during the registration or registration of the order on our site, so that to inform you about their possible delivery time. In this case, you have the option, if you consider that this period of time does not satisfy you, to request the withdrawal of the order of the product in question. Your other order can be executed normally. In case of two or more shipments for the completion of your order, you will be charged only with the shipping costs of the first one.

Product Returns

You have the right to return the products you bought without having to tell us the reason why you wish to return them, within five (5) working days from the date they will be received. To exercise this right you must inform our Company via email at [email protected] or by phone at 6972692731.

Returned goods should not have been used and should be in excellent condition just before sale, in their full original packaging and with all their contents (accessories, feature forms, stickers, gifts, etc.).

If you withdraw from this contract a refund claim may not be accepted. Therefore the Company will owe the value of the returned product and will set it off in your future purchase.

You must return the products to your Company at your own expense without undue delay and definitely within five (5) working days from the day you stated to us that you are withdrawing from this contract.

Return of defective goods

We take care of the excellent quality of the products we have and we assure you that we carry out all the necessary and possible checks before putting them on sale.

However, in the event of a defective item being found, we confirm after a technical inspection that the defect is not due to misuse and replace it with a new one, if available, within 14 calendar days from the date of return.

In cases where there is no availability, by arrangement we can replace the defective good with another of equal value, owe you the amount for future purchase or return the value to you in the same way as the Customer made the initial payment to the Our company. That is, by credit in the debit / credit card account, as long as it was used for the transaction, otherwise by deposit in the bank account that you will indicate to us. In case the Customer had chosen the option “collection from the store”, the refund to him will be made from the physical store. All shipping costs arising from the defective goods return process are covered by us.

Order cancellation

For any cancellation of an order, in whole or in part, you must send an e-mail to [email protected] or contact us by phone at 6972692731. This possibility is offered to you up to the stage of processing your order and before it is delivered to the transport company. If the order has been sent to your address and you do not wish to receive it, you must pay to our Company the total amount of shipping costs (management, packaging, transportation), to and from your place.

Shipping methods and policy

Pick up from the physical store for FREE. In case you choose pick-up from the store when submitting the order, you will receive a message confirming that your order is ready and you can pick it up from our store at 84 Ermou Street, Volos. Your products remain available for receipt for up to three (3) working days from the receipt of the relevant receipt notice. To receive the order, the Customer must show the order code or the notice of receipt.

Delivery to the place specified by the Customer. In case the product is sent to the place chosen by the Customer, the product is delivered to an external partner-carrier and the Customer is informed electronically that the product is ready to be shipped. Since after the receipt of the products the risk passes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he received the products of his order correctly. If the Customer does not receive the product after receiving the notice to be sent and despite the relevant notice from the carrier, the Company reserves the right to withdraw from the sale.

Delivery time

Deliveries of orders within Greece are made with an external courier partner and the delivery time is usually 1-4 days depending on the shipping area .

The Company is not responsible for delays in the execution of the order, including delivery, due to cases that can not be attributed to its own fault and is therefore entitled to an extension of time for execution. Examples of force majeure may include strikes, lockdowns, terrorist acts, war, supplier problems, transportation, production, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than two (2) months, the contract of sale can be terminated by any party. If the Customer deems that he no longer has an interest in the execution of the order, he is entitled to terminate the contract of sale and the Company is obliged to return the price as well as any other amount paid under the contract of sale.

CAUTION: The electronic order that has been completed is the “Contract” between us. You are required by law to submit accurate and true information, as well as to receive and pay for your order when it is delivered to you. False and inaccurate statements, as well as indifference or refusal to accept your order may incur legal sanctions against you by the legal protection of our Company. The Company reserves the right to go to court in order to claim damages that may have occurred as a result of electronic or telephone order of the Customer.

Information and Products Provided

Our Company is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the Company and on the other hand, the transactions provided through the online store. The Company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake, inadvertently in the common experience and is entitled to correct them whenever it realizes their existence.

Limitation of Liability

Our Company in the context of its transactions from the online store is not responsible and has no obligation to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested Customer and undertakes in case of change of these data, to inform the customers in time about the non-availability in which case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “exactly as they are”. In no case is our Company liable civilly or criminally for any loss (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may will suffer a Visitor of the online store or a third party due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or any unauthorized interference by third parties with products and / or services and / or information available through it.

Intellectual Property Rights

All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of our Company and are protected under the relevant provisions of Greek Law, European Law and International Conventions or intellectual property of third parties for which our Company has received a license to use for its own exclusive needs and for the operation of the electronic store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of our Company or any other copyright holder. The names, images, logos and insignia listed and describing the online store under the trademark e-risko.gr or the products or services of the Company or third parties, are assets of our Company or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case provide a license or right to use them by third parties.

User Responsibility

The Customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and business ethics. It is obliged not to use the online store with the trademark e-risko.gr for:

1. sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the Company or any third party or violates the confidentiality or confidentiality of any person,

2. sending, publishing, e-mailing or otherwise transmitting any content that offends users’ morals, social values, minority, etc.,

3. post, publish, e-mail or otherwise transmit any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of work relationships or covered by confidentiality agreements),

4. posting, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind;

5. send, publish, e-mail, or otherwise transmit any material that contains software viruses or any other code, files, or programs designed to interrupt, damage, corrupt, or equip any software or computer hardware,

6. intentional or unintentional violation of applicable law or regulations,

7. harassment of third parties in any way,

8. collect or store personal data about other users.

Links to the online e-risko.gr

The links that are included in our online store, lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, companies, etc. These related websites are not under the control of our Company and it bears no responsibility for the contents of any such website or any link contained in an associated website, or any changes or updates to such websites. Our Company is not responsible for internet broadcasts or for any form of transmission received from any linked website. The Company provides us with these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the Visitor / Customer and the fact that they are included in the online store does not imply that our Company approves or accepts their content.

Dispute Resolution

In the event that any dispute arises from the transaction between us for the resolution of which, you will have sent us a relevant document request but we are unable to reach a mutual agreement between you, you can contact the Electronic Dispute Resolution platform online, at http://www.synigoroskatanaloti.gr/index.html , which is the website of the competent Independent Authority “Consumer Ombudsman”. On this platform you can submit a request for the resolution of the dispute so that our Company can then be called by the competent Authority to the email address [email protected].

We note that our Company recognizes in good faith the advisory nature of the decisions of the Authority to be addressed and is not committed to the enforceability of these decisions. In any case of non-compromise settlement of the dispute through the ADR platform, the political courts of Volos are competent.

Modification of the terms hereof:

The Company reserves the right to modify or renew the terms of use and terms of transactions. It is clarified that in case of modification, the terms that were valid on the day you placed the order will apply to your order.

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